ACCESS TO VIEW PRODUCTS
All our visitors and retail customers are welcome to shop for products on our retail site www.letkidzplay.com.
SHOP WITH CONFIDENCE
We guarantee that all of our products are authentic and well made. As most of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.
PRICES AND DISCOUNTS
Our prices are quoted in US dollars (USD). Prices shown are our list prices. Prices are shown in the local currency as well, however, at check-out, the billing will be in US dollars.
We accept PayPal, Visa, MasterCard and American Express.
I HAVE ENTERED THE INCORRECT ADDRESS, WHAT DO I DO NOW?
Simply reply to your order confirmation email and confirm. Once you have double checked that the address given is wrong, kindly do notify us via our email address at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Please allow 01 business day production time for your order to ship out. Average shipping times are between 3 days to 21 days based on location. Tracking numbers will be updated every second day after your order has been shipped. If you don't receive or have a tracking number after 3 business days from the date of your purchased, kindly do email us at email@example.com. You will not be charged for any items that are not shipped and back ordered items will only be charged once they have been dispatched where applicable. Shipping and delivery service is to your door. However, kindly note that delivery does not include unpacking or assembly.
We offer a 100 % money back guarantee, if the product is defective or damaged. We do provide you with 30 days notice to send it back to us for a full refund. You must contact us at firstname.lastname@example.org before any goods are returned and we will arrange to have the product returned to us. Goods returned without prior authorization will be refused. Merchandise that is pre-approved to be returned must be returned in the original, undamaged condition and in its original packaging. Shipping costs from you, (the sender) including both shipping charges and any brokerage or duty that is applicable may be charged. Upon approval for a return, Let Kidz Play will issue an RMA # (Returned Merchandise Authorization #) and form via e-mail. This RMA form must accompany the returned merchandise and the RMA number must be written clearly on the outside of any packages. Returns that arrive without the appropriate RMA documentation will be declined. In circumstances where an item is approved for return after 7 days from receipt, a restocking fee may be charged. Orders paid for by credit card will be refunded as a credit onto the original credit card used for payment. If any of this is unclear please feel free to contact us at email@example.com prior to placing your order.
If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact us via email: firstname.lastname@example.org; should you decline to accept a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We confirm that we do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for purposes of the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.